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This insurance is arranged by Supercover
Insurance Plc and underwritten by Equity Red Star.
Equity Red Star is managed by Equity Syndicate
Management Limited, which is authorised and regulated by the Financial Services
Authority. Equity Syndicate Management Limited is registered in England number
426475. The registered address is at Library House, New Road, Brentwood, Essex,
CM14 4GD
Supercover Insurance Plc is authorised and
regulated by the Financial Services Authority.
You can visit the Financial Services Authority website,
which includes a register of all regulated firms at
www.fsa.gov.uk/register or by contacting them on 0845 606 1234.
INTRODUCTION
In return for the payment of your premium we
will provide insurance for your electronic equipment during the
period of cover as stated in the application form overleaf, subject to the
terms, conditions, and limitations shown below or as amended in writing by us.
For monthly insurance policies this is a monthly
contract and is only in force if the monthly premium has been paid.
For policies of a longer duration premium must be
paid at inception and the policy will remain in force for the period shown on
your Letter of Introduction and will remain in force until the period expires or
is cancelled in accordance with Conditions and Limitations 5, 6 or the section
headed Cancellation.
DEFINITIONS
The words and phrases defined below have the same
meaning wherever they appear in bold in this certificate.
Accidental loss
means that the electronic equipment has been accidentally left by
you in a location and you are permanently deprived of its use.
Commercial vehicle
- any vehicle used wholly or partly for commercial or business purposes or any
other vehicle that is being used for commercial or business purposes at the time
of any loss or damage to the electronic item.
Electronic equipment
– the single item insured by this certificate, purchased by you and
provided by a supplier approved by us.
Immediate family
– your mother, father, son, daughter, spouse,
domestic partner.
Period of cover
– for monthly policies 1 (one) calendar month from the inception date, renewing
monthly on the same day each month (the last day of the month will apply
appropriately to each month) provided the monthly premium is paid. For policies
of longer duration the period is specified in your Letter of Introduction.
Reasonable precautions
– all measures that it would be reasonable to expect a person to take in the
circumstances to prevent accidental loss, damage or theft of your
electronic equipment.
Terrorism
means any act of any person or organization
involving, causing or threatening harm or putting the public or any section of
the public in fear if it is likely that the purpose is of a political,
religious, ideological (of an intellectual or rational nature) or similar
nature.
Unattended
– not within your sight at all times and out of your arms-length
reach.
We, us, our
– Equity Red Star.
You, your
– the person, who owns the electronic equipment as stated on the
application form overleaf.
WHAT WE WILL COVER
A. Accidental Damage
We
will pay repair costs if your electronic equipment is
damaged as the result of an accident.
B. Theft
If your electronic equipment is stolen
we will replace it. Where only part or parts of your electronic equipment
have been stolen, we will only replace that part or parts.
C. Accidental Loss
If you lose your mobile phone or
PDA we
will replace it. No other electronic equipment is insured for loss.
D. Breakdown
which occurs outside of the manufacturers guarantee period. This cover is not
available on computers.
WHAT WE WILL NOT COVER
Your electronic equipment is not covered for:
1. Theft:
• from any commercial vehicle, convertible or soft top
vehicle;
• from any motor vehicle where you or someone acting on
your behalf is not in the vehicle, unless the electronic equipment
has been concealed in a locked boot, locked glove compartment or other locked
internal compartment and all the vehicle’s windows and doors closed and locked
and all security systems have been activated;
• if left on any motor vehicle roof, bonnet or boot;
• from any type of transport except as permitted above;
• from any building, land or premises unless force, resulting
in damage to the building or premises, was used to gain entry or exit;
• from your control or the control of any member of
your immediate family, except where it has been concealed either on or about
the person and not left unattended, or the use of physical force or
violence against the person has been used or threatened;
• where the electronic equipment has been left
unattended when it is away from your home;
• where reasonable precautions have not been taken;
• if the serial number has been tampered with in any way.
2. Loss or damage caused by:
• you deliberately damaging or neglecting the
electronic equipment;
• you not following the manufacturer’s instructions;
• routine servicing, inspection, maintenance or cleaning;
• the use of accessories.
3. Repair or other costs for:
• routine servicing, inspection, maintenance or cleaning;
• loss caused by a manufacturer’s defect or recall of the
electronic equipment;
• replacement of or adjustment to fittings, control knobs or
buttons, batteries or aerials;
• repairs carried our by persons not authorised by us;
• wear and tear or gradual deterioration of performance.
4.
Any kind of damage whatsoever unless the damaged electronic equipment is
provided for repair.
5.
Any loss involving a SIM (subscriber identity module) card.
6.
Any expense incurred as a result of not being able to use the electronic
equipment, or any loss other than the repair or replacement costs of the
electronic equipment unless relating to unauthorized call use for your
mobile phone up to the maximum value of £100.
7.
The first £25 of each theft or accidental damage claim or the first £50 of each
accidental loss claim or the first £75 of each claim which occurs outside
the UK, Isle of Man and Channel Islands.
8.
Loss of or damage to accessories of any kind.
9.
Any loss or damage caused by the failure of any electrical or computer
equipment, software, micro-controller, microchip, accessories or associated
equipment to correctly recognise and process any calendar date or time.
10.
If the original SIM card was not in a mobile phone at the time of the
loss, damage or theft.
11.
Reconnection costs or subscription fees of any kind.
12.
The cost of replacing any personalised ring tones or graphics, downloaded
material or software.
13.
The cost of any unauthorised calls following the theft, accidental loss
or damage of a mobile phone or PDA.
Please note: if you are insuring an item
without SIM card capability, all exclusions relating to SIM cards are not
applicable.
14. War Risk
Terrorism,
war, invasion, acts of foreign enemies, hostilities whether war is declared or
not, civil war, rebellion, revolution insurrection, military or usurped power,
confiscation, nationalism or requisition or destruction or damage to property by
or under the order of any government or public or legal authority.
15. Nuclear Risk
Damage or destruction caused by, contributed to
or arising from:
a.
ionizing radiation or contamination by radioactivity from any nuclear fuel or
from any nuclear waste from the combustion of nuclear fuel; or
b.
the radioactive, toxic, explosive or other hazardous properties of any explosive
nuclear assembly or component thereof.
16. Sonic Boom
Damage or destruction directly occasioned by
pressure waves caused by aircraft or other aerial devices traveling at sonic or
supersonic speeds.
17. Loss of Data or Software
Any loss of or damage to information or data or
software contained in or stored on the electronic equipment whether
arising as a result of a claim paid by this insurance or otherwise.
18. Consequential Loss
Any consequential loss or damage arising from
accidental damage, theft, accidental loss, breakdown or from any cause
whatsoever.
19.
Liability of whatsoever nature arising from ownership or use of the
electronic equipment, including any illness or injury resulting from it.
20.
Value Added Tax (VAT) where you are registered with HM Revenue and
Customs for VAT.
REPLACEMENT
This policy offers replacement only and is not a
replacement as new policy. If the electronic equipment cannot be replaced
with an identical electronic equipment of the same age and condition,
we
will replace it with one of comparable specification or the equivalent value
taking into account the age and condition of the original electronic
equipment.
CONDITIONS AND LIMITATIONS
1.
Unless we have agreed differently with you, English law and the
decisions of English courts will govern this insurance.
2.
This insurance only covers electronic equipment bought and used in the
UK, the Isle of Man and the Channel Islands. Cover is extended to include use of
the electronic equipment anywhere in the world up to a maximum of 60 days
in total, in any single 12 month period, subject to any repairs being carried
out in the UK by repairers approved by us.
3.
The electronic item
must be less than 6 months old (excluding Laptops which must be less than
14 days old) with valid proof of purchase (not from online auctions) when
the policy is started.
4.
You must provide us with any receipts, documents or proof of
purchase, that it is reasonable for us to request.
5.
This insurance may only be altered, varied or its conditions
altered or premium changed by one of our authorized officials, giving
you 30 days notice in writing.
6. We
may cancel the policy by giving you 30 days notice in
writing. In the event of any claim you are responsible for the payment of
any outstanding premium.
7. You
cannot transfer the insurance to someone else or to any other
electronic equipment without our written permission.
8. You
must take all reasonable precautions to prevent any loss
or damage.
9.
Cover excludes costs or payments recoverable from any party,
under the terms of any other contract, guarantee, warranty, or insurance.
10.
In respect of monthly policies if the Direct Debit premium
payment is cancelled or unsuccessful at any given point, no benefits shall be
due whatsoever.
CANCELLATION
Your
right to change your mind. You may cancel the
insurance, without giving reason, by sending us written notice and
returning the insurance documents within 14 days of it starting of (if later)
within 14 days of you receiving the insurance documents.We will
make a charge equal to the period of cover you have had, but this charge
will be at least 50% plus the insurance premium tax.
Cancellation after the
withdrawal period
If you wish to cancel your
insurance and pay monthly you can do so in writing allowing one months
notice.
For policies of longer duration you are
only entitled to cancel within 14 days of receiving your policy
documents.
CLAIMS PROCEDURE
1.
You must:
• notify Supercover Insurance Plc on 0870 444 0023 as
soon as possible but in any event within 48 hours of any incident likely to give
rise to a claim under this insurance;
•
report the theft or accidental loss of any mobile phone or
PDA, within 12 hours of discovery to your Airtime Provider and blacklist
your handset;
• report the theft or accidental loss of any
electronic equipment to the Police within 24 hours of discovery and obtain a
crime reference number in support of a theft and a lost property number in
support of an accidental loss claim;
• provide us with details of the claim and any other
contract, guarantee, warranty or insurance that may apply to the loss including
but not limited to household insurance. Where appropriate a ratable proportion
of the claim may be recovered direct from these Insurers.
2.
If we replace your electronic equipment the damaged or lost item
becomes ours. If it is returned or found you must notify us
and send it to us if we ask you to.
To help us improve our service
we may record or monitor telephone calls.
WARNING:
We
will process your claim under the terms and conditions of
this insurance based on the first reason notified to us for the claim. If
your claim is not covered and you then submit a claim having
changed the reason we consider this as fraud. Details of all such cases
will be passed to appropriate agencies for action.
COMPLAINTS
We
are proud of our reputation for fairness in our
treatment of our customers. However, occasionally disputes or
misunderstandings can arise.
Any enquiry or complaint you have
regarding your
policy should be addressed to The Customer Services Director, Supercover
Insurance Plc., 204 Cumberland House, 80 Scrubs Lane, London, NW10 6RF. You
should provide details of your policy and in particular, your
policy reference number, to help with the speedy handling of your
inquiry.
In the event you remain dissatisfied
please write to the Chief Executive of Equity Red Star.
The address is: Equity Red Star, 52 Leadenhall
Street, London, EC3A 2BJ
After this action, if
you are still not satisfied
with the way a complaint has been dealt with,
you may ask the Complaints
Department at Lloyd’s to review
your case.
The address is:
Complaints
Department, Lloyd’s, One Lime Street, London, EC3M 7HA
Phone: 020 7327 5693, Fax: 020 7327 5225,
E-mail: Complaints@Lloyds.com
Having followed this procedure
your complaint can be
referred to the Financial Ombudsman Service (FOS).
The address is: South Quay Plaza, 183 Marsh
Wall, Docklands. London, E14 9SR, Tel: 0845 080 1800
(These
procedures do not affect your right to take legal action if necessary.)
COMPENSATION SCHEME
Equity Redstar Services Limited is covered by the
Financial Services Compensation Scheme (FSCS). You may be entitled to
compensation from the scheme, if they cannot meet their obligations. This
depends on the type of business and the circumstances of the claim. Most
insurance contracts
are covered 100% of the first £2.000 and 90% of the remainder of the claim.
You can get more information about compensation scheme arrangements from the
FSCS.
MOBILE PHONES ONLY–
we will offer you a free battery subject to no claims being made
within the first 12 month period of cover. 12 consecutive monthly premiums must
be paid. The free upgrade is subject to no claims being made within a 24 month
period. 24 consecutive monthly premiums must be paid on time. The free upgrade
offer is also subject to signing a new 12 month agreement with your
service provider and the return of your original handset. If you
are not able to upgrade with your service provider, you will not
be eligible to receive the free upgrade.
These upgrade offers do not form part of your
insurance contract with Equity Red Star. If you have any questions or
complaints about the upgrade or battery offers, please contact Supercover
Insurance Plc, 204 Cumberland House, 80 Scrubs Lane, London, NW10 6RF.
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